Frequently Asked Questions
Where's my invoice?
An invoice is sent to the buyer's email as soon as the order is fulfilled. If the buyer can't locate the email with the PDF invoice, please email email@example.com
Do you offer credit terms?
We don’t offer credit terms. We can refer you to a local distributor if you whish to obtain Net 30 credit terms.
What's the email of the accounting department?
Can you help me choose the right air dryer?
We recommend first taking our Online Quiz to make sure that Super-Dry is a good fit for your application. Once the quiz completed you can contact firstname.lastname@example.org for more information.
Do you offer re-seller, distributor or wholesale discounts?
If you are interested in promoting the Super-Dry brand in your area, please email email@example.com.
Does Super-Dry Systems sell internationally?
Yes. For international orders please visit our US online store. We ship worldwide via UPS. If our store does not return a shipping rate for your location, please email firstname.lastname@example.org. (Please indicate the full address including the postal code. We can not ship to a P.O. Box).
Where do you ship from?
Our warehouse is located in Melbourne, Victoria, Australia.
Will you ship using my carrier "collect"?
No, we don’t ship “collect” or 3rdparty. All shipments to Australia are sent pre-paid and charge. Read more about Shipping & Returns.
Will you send me an order confirmation and tracking information?
Yes, as soon as you place an order your will receive a confirmation email. As soon as the order leaves our warehouse (between 1-2 business days) you will get a second email with your tracking information.