Ships from Australia - Billed in Australian dollars ($)

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FAQ (OLD)

 

Can you help me choose the right air dryer?

We recommend first taking our Online Quiz to make sure that Super-Dry is a good fit for your application. Once the quiz completed you can contact sales@super-dry.com for more information.

Parlez-vous français?

Oui, bien sûr!  Nous pouvons vous aider à solutionner vos problèmes d’eau et condensation dans vos conduites d’air comprimé.

Where do you ship from?

Our warehouse is located in Laval, Québec, Canada.  

Do you offer re-seller, distributor or wholesale discounts?

If you are interested in promoting the Super-Dry brand in your area, please email sales@super-dry.com

Does Super-Dry Systems ship internationally?

Yes.  If you are located in the USA, please visit our US online store.  We also ship worldwide using your own freight forwarder.  In that case upon receiving your purchase order we will issue a pro-forma invoice and will accept wire transfers. Your purchase order must be sent to sales@super-dry.com .

Will you ship using my carrier "collect"?

No, we don’t ship “collect” or 3rd party.  All shipments to Canada are sent pre-paid and charge.  Read more about Shipping & Returns.

Will you send me an order confirmation and tracking information?

Yes, as soon as you place an order your will receive a confirmation email.  As soon as the order leaves our warehouse (between 1-2 business days) you will get a second email with your tracking information.

I want a status on my order, can I do it online?

Yes, you need to enter your order number (ex: 1012-01) and your email address in our Order Lookup form.  If you still can't locate your order please email shipping@super-dry.com 

Where's my invoice?

An invoice is sent to the buyer's email as soon as the order is fulfilled. If the buyer can't locate the email with the PDF invoice, please email accounting@super-dry.com

Does Super-Dry Systems offer credit terms?

We don’t offer credit terms.  We can refer you to a local distributor if you whish to obtain Net 30 credit terms.

What are your terms of sale?

Our standard terms are FOB shipping point, prepaid. 

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