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Shipping Policy


  • We offer standard and express shipping via Interparcel

  • We offer freight shipping via Interparcel.

  • Our prices include customs clearance charges when applicable.

  • We are unable to ship collect; all shipments are sent pre-paid and charged.

Order processing time

  • Please allow 1-2 business days for your order to be processed. 

  • Express shipping does not accelerate the order processing time. 

  • We do not process orders on Australian statutory holidays.

How do I change or cancel my order?

Please get in touch with our Customer Service team at 1-888-8281122 from 9 AM-5 PM EST or email us at 

What do I do if the order I received is wrong/damaged?

If there is a problem with your order, please email us at